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DeepVoice
AI text analysis boosts customer service by over 10% with data insights, problem-solving, and trend prediction.
3-minute analysis
Decrease analysis time with AI and speech recognition.
Instant Notification
Stay on top of specific issues, news and customer sentiment
Live chat monitoring
Real-time chat monitoring and summary capture for quick insights.
5 features to overcome digital transformation challenges in customer service
Topic Grouping
Display the topics that recent customer calls want to know about, understand the needs of most customers, and formulate product strategics.
Chat Access & Retrieval
Display a summary of incoming calls within a custom time range to quickly understand the recent call status of the customer service center.
Chat Summary & Analysis
It analyzes intent, summarizes calls, and displays full conversation records for deeper insights.
Smart Analysis
Generative AI extracts key services, offers, and important details conversationally.
Urgent Word Management
When emergency words appear in the conversation, an emergency notification will appear to inform the customer service department.
See more success cases
Industry
Telecom carriers
Product
DeepVoice
Save time, improve service, build loyalty
Product related Q&A
Q1. What languages can be recognized?
Chinese, Taiwanese and English, can be mixed and recognized.
Q2. Is it real-time analysis during the conversation?
It is not an immediate analysis, but an analysis after the conversation.
Q3. Does the product support cloud version?
This product supports cloud, on-premises or cloud-on-premises hybrid.
