Customer Cases

Industry

Telecom carriers

Product

DeepVoice

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Save time, improve service, build loyalty

Case Description

Customer service teams face significant challenges with existing manual review processes. There are countless call contents every day, and manual spot checks alone are not only time-consuming, but also cause low efficiency. When a specific issue or emergency occurs, it is often no longer a real-time message. It is difficult to quickly find the root cause of the problem, which also leads to delays in adjusting services and solving problems, which further affects the improvement of overall service quality and customer satisfaction.

Solution

Introduce the automated and intelligent DeepVoice platform to reduce load and improve efficiency.
Integrated with customer service system: through online text or voice-to-word conversion system, using DeepVoice for post-call analysis.
Text analysis and application: dialogue text retrieval and analysis function, monitoring dashboard, real-time notification of alarm setting and vocabulary management annotation tool.

Benefit

Time value: Read instead of listen, saving 33.3% of data collection time.
Resource value: searchable data, the development of original audio files is of higher value.
Talent value: Customer service does not need to record the call process and can focus more on handling customer needs. 4.Long-term value: actively track and receive feedback to increase customer stickiness.