Press

… Albert Lee, CEO of InventAI, shares smart government application examples under the wave of generative AI (AIGC). He said that AIGC can generate added value in customer operations, marketing and business, software engineering, research and development, etc.; Taking customer operations as an example, there are application directions such as immersive chat robots, real-time assistance from customer service agents, post-conversation analysis, and customer service quality inspection. Because the government holds a lot of sensitive data and cannot access the cloud and is not suitable for ChatGPT, it needs to build its own LLM technology. In the process of AIGC implementing smart government, Chunghwa Telecom can provide DeepFlow, a tool for standardized AI development process MLOps.; Another product is DeepVoice, which can "speech-to-text" a large amount of customer service dialogue content and conduct text analysis to quickly gain insight into people's expressions and emotional ups and downs. Through the above technology, combined with InventAI's data scientist lineup and AI introduction experience, it is expected to assist the public sector to implement AIGC and launch various applications such as generative text analysis, generative summary, generative quality inspection, and generative document assistant to promote governance, promote a great leap forward in governance efficiency and quality.

The full news can be viewed from iThome(Chinese)